Top
Image Alt

Revocation

WITHDRAWAL

 

CANCELLATION POLICY

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

 

RIGHT OF REVOCATION

You have the right to cancel this contract within fourteen days without giving any reason. Exceptions can be found in the paragraph “Exclusion or early expiry of the right of withdrawal”. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier (post office/delivery service), has/have taken possession of the goods. To exercise your right of withdrawal, you must inform us (Beyond DNA GmbH, Schreiberweg 50, 1190 Vienna) of your decision to withdraw from this contract by means of a clear written statement (e.g. a letter or e-mail sent by post). You may use the model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

CONSEQUENCES OF REVOCATION

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back in their original condition (i.e. unopened STARTER SET). You must return the goods to us or hand them over personally without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; in this case, this applies in particular to the personal DNA analysis, preparation of the personal analysis book de, the composition of the individual vitamin/nutrient combination, fat/carbohydrate blockers and personalized serums.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; this applies in this case to the DNA STARTER SET, which can no longer be used after opening due to hygienic reasons. The STARTER SET is free of charge if it is sent in the course of an analysis order. In case of revocation of the analysis, costs of EUR 14.90 will be charged for damaged or opened STARTER SET.

The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer, this applies in this case to the personal evaluation of the DNA analysis or e-books.

Subscriptions, such as vitamins, fat/carbohydrate blockers and serums delivered in 3-month packs, can be paused or cancelled free of charge by mail up to 15 days before the next delivery.

The right of cancellation expires prematurely if we have started the execution of the contract only after you have given your express consent to this and at the same time confirmed your knowledge that you lose your right of cancellation with the start of the execution of the contract on our part, as in the case of the execution of the cheek swab/saliva sample. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.